https://deannaglaze.com/resume daily 0.75 2019-11-03 https://deannaglaze.com/test-ms-page daily 0.75 2016-12-04 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1403013492402-1AZVB8JHKU96N0HY875E/image-asset.png Microsoft Lync/Skype https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1403013492402-1AZVB8JHKU96N0HY875E/image-asset.png Microsoft Lync/Skype https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1480821030141-VMQYN2E8MQL4X0TSZEK5/ms1.png Microsoft Lync/Skype - Microsoft Group Chat (Copy) Microsoft Group Chat Mission: Fit this elephant into a carry-on suitcase. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402437496727-OWM6T49EPV842MHFEYAS/GroupChatOrg.png Microsoft Lync/Skype - I mapped all GroupChat features to the Lync UI (Copy) I mapped all GroupChat features to the Lync UI I mapped all GroupChat features to the Lync UI https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402437497744-KH66G5E4XVLYDW5FJ0DK/MS_GroupChatWire.png Microsoft Lync/Skype - Canvas UI wires showing all content states (Copy) Canvas UI wires showing all content states https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1403012237865-R1GO7MMLNNYC39ACYKXS/gcIntegrated.png Microsoft Lync/Skype - Group Chat integrated (Copy) Group Chat integrated https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402437497471-7KYGGV8EM513CQANH3EI/MS_GroupChat.png Microsoft Lync/Skype https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1403012517373-YQEIL9XUWDOZ2SOUUVV6/MS_chatroomAdmin.png Microsoft Lync/Skype - Chat Room administration panel (Copy) Chat Room administration panel https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402444432659-XMRC98HM1466V4CE46WR/msft_mobile.png Microsoft Lync/Skype https://deannaglaze.com/test-ms-page-1 daily 0.75 2016-12-04 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341420596108-LDF7PJI1HOOLXJQM4GSU/am_persona.png Amazon Kindle - Meet Jill (Copy) Meet Jill Who are our Kindle customers and how can we help improve their reading experience? To answer this question we created five unique personas that represent a range of Amazon readers. Their needs varying from using kindle.amazon.com as a tool for work to wanting to share ideas with old and new friends with similar interests. From these personas we chose three core categories from which to approach design: Share, Learn, and Manage https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341420808946-YKESBO6SXS80SS04SRHT/am_wf_landing2.png Amazon Kindle - Learn. Manage. Share. (Copy) Learn. Manage. Share. Three core user goals that were carefully mapped throughout the kindle.amazon.com experience. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341420808947-NU3UPKYIFTT7LWW5KX01/am_wf_landing.png Amazon Kindle - kindle.amazon.com (Copy) kindle.amazon.com Wireframe to map out the dashboard experience. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341419548099-O9GO8AYRCG62LUAJWUCR/am_dashV1.png Amazon Kindle - kindle.amazon.com v1 (Copy) kindle.amazon.com v1 First design concept for the kindle reader dashboard. The Daily Refresh feature is very popular among our readers so the goal was to simplify while providing an engaging experience. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418859145-U3RI55R7QSB6QVDZRSDI/am_logged.png Amazon Kindle - kindle.amazon.com landing page (Copy) kindle.amazon.com landing page Signed in view of the landing page. The landing page provides an overview of what a user is reading, their social activity (followers, recommendations, etc.). https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418858143-HPKCLIMMLVHCTYA5DY4Q/am_dailyReview.png Amazon Kindle - Daily Review - Social (Copy) Daily Review - Social The kindle allows users to highlight and create notes around interesting paragraphs. We provided a way to view, manage, and share out those highlights and notes. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341419295618-VZY5U7QR1B8D3PIEP4ZI/am_detailPg.png Amazon Kindle - kindle.amazon.com (Copy) kindle.amazon.com Detail page provides a view of public highlights and notes for a particular book; also provides a view into who else is reading and talking about the book. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418860355-PGZLU07XM7AT9X15TUCI/am_unlogged.png Amazon Kindle - kindle.amazon.com landing page (Copy) kindle.amazon.com landing page The landing page that an unsigned in user first sees. Since we don't yet know our audience, we try to provide interesting content. People of Interest is a combination of most active users and well-known authors. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418860133-DEZA1ZHPVWZ7JUIZUBWF/am_profile_oth.png Amazon Kindle - kindle.amazon.com profile (Copy) kindle.amazon.com profile Users can see what others are reading and talking about on their profile page. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418859653-8Q2WTGQFFDELKPC6QP8E/am_profile_oth_follow.png Amazon Kindle - kindle.amazon.com profile (Copy) kindle.amazon.com profile The profile page provides a pivot that allows one to see and manage who a user is following and who is following them. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418859593-AKSYHY88UXBQRG1RK9BY/am_profile_lend.png Amazon Kindle - kindle.amazon.com profile (Copy) kindle.amazon.com profile I was very excited to introduce an interface for lending books. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418859054-SEXAP685E96RFTEVWDDG/am_highlightsNotes.png Amazon Kindle - kindle.amazon.com sharing page (Copy) kindle.amazon.com sharing page When a kindle reader tweets or shares a passage on Facebook, the link click-back brings a user here. This shows the full highlighted passage as well as other interesting highlights and shared notes from that particular user. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418860682-FHHHTHU243W1SQRDTKMA/am_yourBooks.png Amazon Kindle - kindle.amazon.com - your books (Copy) kindle.amazon.com - your books This is the management page for all books. Here a user can choose which books to keep private (no other user can see that a particular book is being read), share their highlights and notes, and rate the book. https://deannaglaze.com/user-experience daily 0.75 2016-12-04 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402449209309-JX6W2KPGBBCGTCSXJKD5/VHM_wires.png User Experience - Wireframe for wellness dashboard (Copy) Wireframe for wellness dashboard https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402446612433-BEPBXV13L2OG25L4C6ZE/Clark_journey.png User Experience - Student / Alumni Journey Map (Copy) Student / Alumni Journey Map The strategy was two-fold: 1. how do we reach out to prospective students who would thrive with our unique curriculum? 2. How to we improve alumni engagement? I facilitated a journey map workshop with key stakeholders to define the student and alumni journey. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1392570945464-D96ISF6RNB6523YBDPOI/spreeha_SiteMap_v2.png User Experience - Spreeha Sitemap (Copy) Spreeha Sitemap When I create sitemaps I like to incorporate content hierarchy to get clients thinking about content strategy long before we get to design. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402448767398-PZDY48PCBFLJ0DHJTDXL/IM_sitemap.png User Experience - Knowledge Center sitemap/content map (Copy) Knowledge Center sitemap/content map This org chart was an exercise in helping key client stakeholders better define their content strategy. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402447652643-ZWAQV4JBU2DUZIA9OYS1/CoC_sitemap.png User Experience - City of Cambridge Site Map (Copy) City of Cambridge Site Map One of the biggest challenges as a UX Designer is helping key stakeholders understand the difference between a user-centric site structure and a business-centric site structure. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402447557428-IF5T5QXY2QS6LO6XRDLB/cityReport.png User Experience - City of Cambridge Mobile application (Copy) City of Cambridge Mobile application Challenge was to create an intuitive native mobile app that would allow Cambridge residents to quickly report issues in their community. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341423240966-8Y2YUIU9KSBO0DBP8MEN/cd_vod_sitemap.png User Experience - VODO - Video on Demand Application (Copy) VODO - Video on Demand Application Worked as design lead on a white label video project called, VODO for Arts Alliance Labs. This sitemap lays out the flow of the VODO application. Celluloid Dreams hired AALabs to design a web-based app that would allow customers who were unable to attend the Cannes Film Festival to pay to stream films the day they were being screened. I led the design effort and created the HTML. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1480873628641-52CLN6IJ5AL6W6DI5XFD/Bb_BaseMsgs_1_Page_2.png User Experience - LMS In-App Messaging System (Copy) LMS In-App Messaging System https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1480873622940-BUIBJ40IFDH4DQU1JZBP/Bb_BaseMsgs_1_Page_1.png User Experience - LMS In-App Messaging System (Copy) LMS In-App Messaging System https://deannaglaze.com/interactive-design daily 0.75 2016-12-04 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1392571004583-W7OIH3E1NCZ216ZCCL1Z/HomePage.png Interactive Design - Spreeha Responsive Design (Copy) Spreeha Responsive Design https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1392571011659-BECXE54IY6GY4XY4O1U0/About.png Interactive Design - Spreeha Responsive Design (Copy) Spreeha Responsive Design https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341425219130-2OCYYL97A53GDU21YB7T/susq_1.jpg Interactive Design - Susquehanna University design concept (Copy) Susquehanna University design concept Prospective students go to college websites to find programs and offerings of interest to them, but the first thing most students look for is a culture in which they can see themselves. My design solution was to bring that experiential search to the forefront and let the stories of current students speak. Here they can explore programs and activities through the stories of current students. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341425326886-Y4QESSCBSCNUMQGYP6VH/susq_2.jpg Interactive Design - Susquehanna University design concept (Copy) Susquehanna University design concept Susquepedia is a feature that allows students to further explore topics of interest. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341425327257-6PYKZHRIXI0LTKWIFRHC/susq_3.jpg Interactive Design - Susquehanna University design concept (Copy) Susquehanna University design concept https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341425220050-PKH15CJHYE2ZHUNEUZGC/susq_4.jpg Interactive Design - Susquehanna University design concept (Copy) Susquehanna University design concept https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341425462317-3V1IXW9OWN3WNOSPYFE6/override.png Interactive Design - Irving Oil - Override (Copy) Irving Oil - Override Art Director for Irving Oil micro-site to promote their Override gas campaign. My concept was to counter the pain of high summer gas prices with a sense of adventure and the tag line: "We are bringing back the road trip". https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341426290073-VKI74OPX9A10A12TG56A/psHP.jpg Interactive Design - Pawspot.com (Copy) Pawspot.com was art director, experience designer, and copywriter for this small startup. I worked with two engineers and the CEO to create a great community of pet lovers. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341426100112-PDGNQBF9Y3SI2XAMEN7T/livingon.png Interactive Design - LivingOn: Tennesseans Remembering the Holocaust (Copy) LivingOn: Tennesseans Remembering the Holocaust This was a companion site to a PBS documentary. In some ways this is my favorite project. The photography and stories are so powerful that my challenge was to stay out of the way. I did this by allowing the home page to directly introduce the audience to the individuals and quickly see their role before digging into their stories. I was responsible for design and development. LivingOn: Tennesseans Remembering the Holocaust https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341512447474-1VPUQPGAZV44PGY4L48Z/OMAM_hm.png Interactive Design - Old Mutual Capital (Copy) Old Mutual Capital Led design of Old Mutual Capital, a complex data-driven site. Worked closely with Dev in an agile process; provided a CSS style guide to improve and expedite implementation. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341534803662-52J5X2P2OJETTCV5XWSR/omam_advDash.jpeg Interactive Design - Old Mutual Advisor Dashboard (Copy) Old Mutual Advisor Dashboard Designed advisor portal for Old Mutual advisors to create on the fly bundles for their clients. https://deannaglaze.com/about daily 0.75 2025-08-16 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/5df9f08d-228b-4f48-86a0-91534e6abd98/IMG_2763.JPG About https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/5df9f08d-228b-4f48-86a0-91534e6abd98/IMG_2763.JPG https://deannaglaze.com/contact daily 0.75 2023-10-30 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1610827064840-I301FMHKLVSQ7YMK2IFE/image-asset.jpeg Contact https://deannaglaze.com/new-page-2 daily 0.75 2019-11-03 https://deannaglaze.com/home daily 0.75 2023-10-30 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1610823583813-8HL3S0WMFYZW5THKBBA9/dglaze.jpg Home Pismo Beach sunset with some bird friends https://deannaglaze.com/vp-home-page daily 0.75 2022-01-20 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642688970763-Q53FHK1RS9XH8YS2F7UB/HP-survey.png VP Home Page - Current Experience We surveyed 200 Members and had 1:1 interviews with 5 Members from our Member Panel and unearthed many usability issues, including confusion around iconography, hidden features and lost opportunities to earn rewards for activity they were already tracking. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642690690993-NNI92DP9EA2NKAIGNR0X/VP-HP-health.png VP Home Page - New Member Experience Day 1: Let’s get you set up Daily actions are contextual to the Member journey. For new Members, Daily Actions guide Members on connecting devices, taking health assessment, setting up daily habits and tracking any health conditions. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642624456665-DN4USAEF1IRYSCY47QX4/HP.png VP Home Page - The problem: How might we create a personalized experience that empowers Members to leverage Homebase for Health (Hb4H) to take control of their health and wellness journey? How might we empower our Clients to better curate the platform experience for their employees, allowing them to position their programs, announcements, and benefits at the right time and place? https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642691220378-VTVS66CJ7IILV1VDHVG2/VP-HP-intercept.png VP Home Page - Health Intercept Dashboard with health intercept: Member with Type 2 diabetes has missed their diabetic foot exam, triggering a notification that surfaces on the dashboard in My Daily Actions. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642691220378-VTVS66CJ7IILV1VDHVG2/VP-HP-intercept.png VP Home Page - Health Intercept Dashboard with health intercept: Member with Type 2 diabetes has missed their diabetic foot exam, triggering a notification that surfaces on the dashboard in My Daily Actions. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642690690993-NNI92DP9EA2NKAIGNR0X/VP-HP-health.png VP Home Page - New Member Experience Day 1: Let’s get you set up Daily actions are contextual to the Member journey. For new Members, Daily Actions guide Members on connecting devices, taking health assessment, setting up daily habits and tracking any health conditions. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642688970763-Q53FHK1RS9XH8YS2F7UB/HP-survey.png VP Home Page - Current Experience We surveyed 200 Members and had 1:1 interviews with 5 Members from our Member Panel and unearthed many usability issues, including confusion around iconography, hidden features and lost opportunities to earn rewards for activity they were already tracking. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642624456665-DN4USAEF1IRYSCY47QX4/HP.png VP Home Page - The problem: How might we create a personalized experience that empowers Members to leverage Homebase for Health (Hb4H) to take control of their health and wellness journey? How might we empower our Clients to better curate the platform experience for their employees, allowing them to position their programs, announcements, and benefits at the right time and place? https://deannaglaze.com/vp-messaging daily 0.75 2023-03-28 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643996601630-2TBFPZB2NUXN5NJKH67Q/coach-journey-closup.png VP Messaging - Journey map Created an end-to-end journeymap between the Member and a Coach to ensure we weren’t missing any gaps. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642693279025-5SYWBZ9N26BQ0H4HNZRI/Messaging-BP-3.png VP Messaging - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642692882279-WQMM3382ZX5RQQC0W8NL/VP-coachBot.png VP Messaging - Coach Messaging Project Asynchronous and synchronous messaging is one of the biggest feature requests from Members. In 2021 we offered an asynchronous messaging modal to compliment telephonic coaching. I led a team of two designers and a PM to map out the experience, from blueprinting out our different uses cases, journey map, storyboarding and wireframes. Once we were confident in the direction, the designer continued with UX and visual designs. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642693553027-E5PRAZZG8WBFIQ1HE3MG/Messaging-JourneyMap.png VP Messaging - Make it stand out Journey map of end-to-end experience https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642693861389-TUWA65YRAC5XU8QSUHRC/CoachConvo-inPage.png VP Messaging - Messaging Center Wireframe shows a Messaging Center for Members. They can see a bio of their coach, upcoming appointments, goal tracker, and recommendations. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642693180333-CCIM9Z1IVP21R3REXJU0/Messaging-BP-1.png VP Messaging - Service Design Blueprint Created blueprints to frame out key scenarios in the experience. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642693656225-4PHJWXRRQUA6Y00O6QVY/Messaging-storyboard.png VP Messaging - Make it stand out Storyboard of Member’s initial engagement with coaching https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642692882279-WQMM3382ZX5RQQC0W8NL/VP-coachBot.png VP Messaging - Coach Messaging Project Asynchronous and synchronous messaging is one of the biggest feature requests from Members. In 2021 we offered an asynchronous messaging modal to compliment telephonic coaching. I led a team of two designers and a PM to map out the experience, from blueprinting out our different uses cases, journey map, storyboarding and wireframes. Once we were confident in the direction, the designer continued with UX and visual designs. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642693279025-5SYWBZ9N26BQ0H4HNZRI/Messaging-BP-3.png VP Messaging - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643996601630-2TBFPZB2NUXN5NJKH67Q/coach-journey-closup.png VP Messaging - Journey map Created an end-to-end journeymap between the Member and a Coach to ensure we weren’t missing any gaps. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642693656225-4PHJWXRRQUA6Y00O6QVY/Messaging-storyboard.png VP Messaging - Make it stand out Storyboard of Member’s initial engagement with coaching https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642693861389-TUWA65YRAC5XU8QSUHRC/CoachConvo-inPage.png VP Messaging - Messaging Center Wireframe shows a Messaging Center for Members. They can see a bio of their coach, upcoming appointments, goal tracker, and recommendations. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642693180333-CCIM9Z1IVP21R3REXJU0/Messaging-BP-1.png VP Messaging - Service Design Blueprint Created blueprints to frame out key scenarios in the experience. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642693553027-E5PRAZZG8WBFIQ1HE3MG/Messaging-JourneyMap.png VP Messaging - Make it stand out Journey map of end-to-end experience https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642700011738-ZU8LD5DHJA84XBB5A60P/VP-coachBot.png VP Messaging https://deannaglaze.com/kindle-convergence daily 0.75 2022-01-20 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642702873930-4LTADF5XKIO51630O2LQ/Convergence-navigation.png Kindle: Convergence - Publish to Kindle + Kindle Enterprise Publishing Kindle had two separate Publisher tools, one a self-service portal, Kindle Enterprise Publishing (KEP) for smaller Publishers to manage their own titles and the other, Publish to Kindle (P2K), a tool that was built within Vendor Central and was used mostly by top 5 Publishers. We wanted to migrate Publishers over to KEP to empower Publishers to leverage the more powerful (and user friendly) KEP experience. In order to do this we needed to ensure we were losing no functionality in P2K and would enhance the KEP experience to handle more robust functionality needed by our bigger Publishers. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642702908168-RN4BR3EE10TRJRQVGFOG/Convergence-navigation.png Kindle: Convergence - Navigation I did an audit of both KEP and P2K to identify navigation, terminology, and functionality gaps within the experience. Here I identified variations in navigation and made recommendations on how to merge into the new experience. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642703073458-MV9EFTQQ4G42U014UW15/Convergence-fileUpload.png Kindle: Convergence - File Upload Publish to Kindle (P2K) only had functionality to bulk upload, while KEP had file upload functionality. Top 5 Publishers mostly used bulk upload but if they needed to fix one title they’d need to re-upload their entire catalog, which increased risk of errors. I improved the File Upload experience so it’s easier to use for all Publishers. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642702873930-4LTADF5XKIO51630O2LQ/Convergence-navigation.png Kindle: Convergence - Publish to Kindle + Kindle Enterprise Publishing Kindle had two separate Publisher tools, one a self-service portal, Kindle Enterprise Publishing (KEP) for smaller Publishers to manage their own titles and the other, Publish to Kindle (P2K), a tool that was built within Vendor Central and was used mostly by top 5 Publishers. We wanted to migrate Publishers over to KEP to empower Publishers to leverage the more powerful (and user friendly) KEP experience. In order to do this we needed to ensure we were losing no functionality in P2K and would enhance the KEP experience to handle more robust functionality needed by our bigger Publishers. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642702908168-RN4BR3EE10TRJRQVGFOG/Convergence-navigation.png Kindle: Convergence - Navigation I did an audit of both KEP and P2K to identify navigation, terminology, and functionality gaps within the experience. Here I identified variations in navigation and made recommendations on how to merge into the new experience. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642703073458-MV9EFTQQ4G42U014UW15/Convergence-fileUpload.png Kindle: Convergence - File Upload Publish to Kindle (P2K) only had functionality to bulk upload, while KEP had file upload functionality. Top 5 Publishers mostly used bulk upload but if they needed to fix one title they’d need to re-upload their entire catalog, which increased risk of errors. I improved the File Upload experience so it’s easier to use for all Publishers. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642703397408-S18OAO3J04KKGHF1CLJK/Convergence-navigation.png Kindle: Convergence https://deannaglaze.com/portfolio daily 0.75 2023-03-28 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642703644751-L0RJEKER1K2EH892H1IS/KEP-sprint.png Portfolio https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642703863538-KT9PWTU7CUUUR478MOWA/VP-coachBot.png Portfolio https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642703994625-DCL0D9TM59K5ZRISOOHK/Convergence-navigation.png Portfolio https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642703644751-L0RJEKER1K2EH892H1IS/KEP-sprint.png Portfolio https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642703994625-DCL0D9TM59K5ZRISOOHK/Convergence-navigation.png Portfolio https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642703863538-KT9PWTU7CUUUR478MOWA/VP-coachBot.png Portfolio https://deannaglaze.com/amazon-handmade daily 0.75 2022-02-04 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1573154450301-CFC4M4URPPSMAXYQ096Y/HM-mobile2.png Amazon Handmade - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1573154527714-0P5OV7CYTEX8W8GPG8JG/HM-desktop.png Amazon Handmade - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1573154249803-TSVLSPMRC7KF1PHFDNHK/HM-mobile1.png Amazon Handmade - Persona Creation After an extensive, global research initiative, I created personas of Amazon customers who shop for unique items and are also customers of competitors like Etsy. Also used existing data from Product Detail Page research. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1573154249803-TSVLSPMRC7KF1PHFDNHK/HM-mobile1.png Amazon Handmade - Handmade Product Detail Page Handmade is a boutique marketplace on Amazon for makers. I was lead product designer, responsible for UX and visual design of the Handmade experience. For this project, I looked at the content hierarchy of product pages on mobile, gathered existing research, and redesigned the mobile product page to better reflect customer buying behavior. Subsequently, I took these learnings and redesigned the desktop product pages. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1573154527714-0P5OV7CYTEX8W8GPG8JG/HM-desktop.png Amazon Handmade - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1573154249803-TSVLSPMRC7KF1PHFDNHK/HM-mobile1.png Amazon Handmade - Persona Creation After an extensive, global research initiative, I created personas of Amazon customers who shop for unique items and are also customers of competitors like Etsy. Also used existing data from Product Detail Page research. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1573154450301-CFC4M4URPPSMAXYQ096Y/HM-mobile2.png Amazon Handmade - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1573154249803-TSVLSPMRC7KF1PHFDNHK/HM-mobile1.png Amazon Handmade - Handmade Product Detail Page Handmade is a boutique marketplace on Amazon for makers. I was lead product designer, responsible for UX and visual design of the Handmade experience. For this project, I looked at the content hierarchy of product pages on mobile, gathered existing research, and redesigned the mobile product page to better reflect customer buying behavior. Subsequently, I took these learnings and redesigned the desktop product pages. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642703397408-S18OAO3J04KKGHF1CLJK/Convergence-navigation.png Amazon Handmade https://deannaglaze.com/audible-2 daily 0.75 2022-02-04 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651249525-D3QNAS6HR2RPJ59GI9MD/FTV-kids.008.png Audible - Trial Details Trial acceptance and details. Let’s go! https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651236791-VV3BIN2GLENNYXPAQDLK/FTV-kids.004.png Audible - Make it stand out I worked on copy as well as pulling in video content to tell the story of Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651263670-XD5XNTF9M5CBR7NWBLZO/FTV-kids.010.png Audible - Immersive Reading for Kids I pitched this immersive reading experience concept to leverage the power of Fire TV to help kids learn to read. From research, we determined that our customers who are parents longed for a video solution for their kids that didn’t make the parents feel guilty and would actually help young kids. Immersive picture books is a great solution. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651236622-DGVV1UK8VSHVT4F1Y7EF/FTV-kids.003.png Audible - Immersive Reading on FireTV As a Sr. UX Manager at Audible, I was responsible for Audible integration onto Fire devices and e-readers. For FireTV, I defined the design strategy and pitched a proof-of-concept for an immersive kid reading experience on FireTV. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651255520-35UJ8LWYOIKXF2Q1X7QR/FTV-kids.009.png Audible - Audiobook Added to Library The selected book is now a part of Julia’s library https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643993175874-NA2YC39YLQTXT0CLEAB9/FTV-kids.003.png Audible - Make it stand out Worked closely with the Amazon Fire TV team on having Audible featured in Featured Apps & Games. Customer selects Audible app to open https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651229292-TF2PVWBMZY061ZFCTI1Y/FTV-kids.001.png Audible - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651231384-VKJEECJH0YVUIZDTGF67/FTV-kids.002.png Audible - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651246761-BHZDT0SP43BMA9KZIWYC/FTV-kids.005.png Audible - Make it stand out Worked on copy and pushed to leverage video from our marketing team to better tell the immersive story of Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651244638-GCB8W01V2J65LGV60WEN/FTV-kids.006.png Audible - Sign Up Flow Customers encouraged to search for their free Audible book as part of their free trial. In this scenario, Julia has chosen kids best sellers category and chooses Where the Wild Things Are. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651279275-54U055CLUTPSZIXB8P2Z/FTV-kids.012.png Audible - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651231384-VKJEECJH0YVUIZDTGF67/FTV-kids.002.png Audible - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651244638-GCB8W01V2J65LGV60WEN/FTV-kids.006.png Audible - Sign Up Flow Customers encouraged to search for their free Audible book as part of their free trial. In this scenario, Julia has chosen kids best sellers category and chooses Where the Wild Things Are. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651236622-DGVV1UK8VSHVT4F1Y7EF/FTV-kids.003.png Audible - Immersive Reading on FireTV As a Sr. UX Manager at Audible, I was responsible for Audible integration onto Fire devices and e-readers. For FireTV, I defined the design strategy and pitched a proof-of-concept for an immersive kid reading experience on FireTV. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651229292-TF2PVWBMZY061ZFCTI1Y/FTV-kids.001.png Audible - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651263670-XD5XNTF9M5CBR7NWBLZO/FTV-kids.010.png Audible - Immersive Reading for Kids I pitched this immersive reading experience concept to leverage the power of Fire TV to help kids learn to read. From research, we determined that our customers who are parents longed for a video solution for their kids that didn’t make the parents feel guilty and would actually help young kids. Immersive picture books is a great solution. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651279275-54U055CLUTPSZIXB8P2Z/FTV-kids.012.png Audible - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651255520-35UJ8LWYOIKXF2Q1X7QR/FTV-kids.009.png Audible - Audiobook Added to Library The selected book is now a part of Julia’s library https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651236791-VV3BIN2GLENNYXPAQDLK/FTV-kids.004.png Audible - Make it stand out I worked on copy as well as pulling in video content to tell the story of Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643993175874-NA2YC39YLQTXT0CLEAB9/FTV-kids.003.png Audible - Make it stand out Worked closely with the Amazon Fire TV team on having Audible featured in Featured Apps & Games. Customer selects Audible app to open https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651249525-D3QNAS6HR2RPJ59GI9MD/FTV-kids.008.png Audible - Trial Details Trial acceptance and details. Let’s go! https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651246761-BHZDT0SP43BMA9KZIWYC/FTV-kids.005.png Audible - Make it stand out Worked on copy and pushed to leverage video from our marketing team to better tell the immersive story of Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642703397408-S18OAO3J04KKGHF1CLJK/Convergence-navigation.png Audible https://deannaglaze.com/vp-pcdm daily 0.75 2024-12-07 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643998963032-XVI2R376MR8PBUH3PI7C/Health+Continuum+-+PCDM+Blueprint+closeup.jpeg VP Data Model Service Design Blueprint - Person Centric Data Model One of our biggest initiatives was to create a data model that leverages FHIR (Fast Healthcare Interoperability Resources) framework to enable the platform to create care pathways (i.e., nudges, interventions, recommendations, etc.) for where a Member is on their health journey. Engineers were struggling with understanding the architectural design so I worked with a Product Director and created a service design blueprint to help visualize how this works and the data needed at various stages of one’s journey. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643999296106-W4TUPFOYA8BM4Q9P7SQO/Health+Continuum+-+PCDM+Blueprint+%281%29.jpg VP Data Model Service Design Blueprint - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643999296106-W4TUPFOYA8BM4Q9P7SQO/Health+Continuum+-+PCDM+Blueprint+%281%29.jpg VP Data Model Service Design Blueprint - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643998963032-XVI2R376MR8PBUH3PI7C/Health+Continuum+-+PCDM+Blueprint+closeup.jpeg VP Data Model Service Design Blueprint - Person Centric Data Model One of our biggest initiatives was to create a data model that leverages FHIR (Fast Healthcare Interoperability Resources) framework to enable the platform to create care pathways (i.e., nudges, interventions, recommendations, etc.) for where a Member is on their health journey. Engineers were struggling with understanding the architectural design so I worked with a Product Director and created a service design blueprint to help visualize how this works and the data needed at various stages of one’s journey. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642700011738-ZU8LD5DHJA84XBB5A60P/VP-coachBot.png VP Data Model Service Design Blueprint https://deannaglaze.com/vp-reporting daily 0.75 2024-12-07 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1644004792988-LHHNLAZIF9CWIDSWTQSO/ReportingVis-ClaimsCost.png VP Reporting - Make it stand out Claims Cost report: top is new design, bottom is old https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1644005059254-W8F90LC5WH2PER90YUAU/ReportingVis-riskDistr.png VP Reporting - Make it stand out Risk Distribution: new design on top; old on bottom https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1644004631510-QA8972DV7I39C1GYSITH/Reporting-stylesguide.png VP Reporting - Reporting Style Guide Account Managers prepare Client reports from Tableau but they were very visually unappealing and sometimes confusing. I stepped in to help the team create a visual style guide for visualizations and redesigned some of the key reports. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1644004792988-LHHNLAZIF9CWIDSWTQSO/ReportingVis-ClaimsCost.png VP Reporting - Make it stand out Claims Cost report: top is new design, bottom is old https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1644004631510-QA8972DV7I39C1GYSITH/Reporting-stylesguide.png VP Reporting - Reporting Style Guide Account Managers prepare Client reports from Tableau but they were very visually unappealing and sometimes confusing. I stepped in to help the team create a visual style guide for visualizations and redesigned some of the key reports. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1644005059254-W8F90LC5WH2PER90YUAU/ReportingVis-riskDistr.png VP Reporting - Make it stand out Risk Distribution: new design on top; old on bottom https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642700011738-ZU8LD5DHJA84XBB5A60P/VP-coachBot.png VP Reporting https://deannaglaze.com/pagevp daily 0.75 2024-12-07 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643998963032-XVI2R376MR8PBUH3PI7C/Health+Continuum+-+PCDM+Blueprint+closeup.jpeg Virgin Pulse https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642703863538-KT9PWTU7CUUUR478MOWA/VP-coachBot.png Virgin Pulse https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1644004631510-QA8972DV7I39C1GYSITH/Reporting-stylesguide.png Virgin Pulse https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643997245372-HNNXS82ISWVSTC677QEL/UC2%3A+Benefits.png Virgin Pulse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643998963032-XVI2R376MR8PBUH3PI7C/Health+Continuum+-+PCDM+Blueprint+closeup.jpeg Virgin Pulse https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1642703863538-KT9PWTU7CUUUR478MOWA/VP-coachBot.png Virgin Pulse https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643997245372-HNNXS82ISWVSTC677QEL/UC2%3A+Benefits.png Virgin Pulse - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1644004631510-QA8972DV7I39C1GYSITH/Reporting-stylesguide.png Virgin Pulse https://deannaglaze.com/designresources daily 0.75 2025-03-31 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/22ea3f80-6697-4667-9bb0-95dab6f39582/Leonardo_Diffusion_XL_show_a_wide_feature_image_that_demonstra_1.jpg Design Resources https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/7568047e-f224-408a-8566-f273ffe167c6/Leonardo_Diffusion_XL_create_a_wide_feature_image_that_shows_t_0.jpg Design Resources https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/22ea3f80-6697-4667-9bb0-95dab6f39582/Leonardo_Diffusion_XL_show_a_wide_feature_image_that_demonstra_1.jpg https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/7568047e-f224-408a-8566-f273ffe167c6/Leonardo_Diffusion_XL_create_a_wide_feature_image_that_shows_t_0.jpg https://deannaglaze.com/2024-portfolio daily 0.75 2024-06-23 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/9891671b-f56b-4108-9879-ec498d59fa83/deanna-workshop-1.jpg 2024 Portfolio - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/9891671b-f56b-4108-9879-ec498d59fa83/deanna-workshop-1.jpg 2024 Portfolio - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://deannaglaze.com/landing-bedford daily 1.0 2025-08-16 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/75ef3e32-0cf4-4b56-a96c-b96788a62a83/Process-AI.png https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/b04489da-a8b8-40e4-b59b-4afbce5385af/deanna.png https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1719152877841-9BFYISJLOIM1WTZ4WYR0/ptownBeach.jpg Home https://deannaglaze.com/microsoftskype daily 0.75 2024-06-23 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1480821030141-VMQYN2E8MQL4X0TSZEK5/ms1.png Microsoft/Skype - Microsoft Group Chat (Copy) Microsoft Group Chat Mission: Fit this elephant into a carry-on suitcase. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402437496727-OWM6T49EPV842MHFEYAS/GroupChatOrg.png Microsoft/Skype - I mapped all GroupChat features to the Lync UI (Copy) I mapped all GroupChat features to the Lync UI I mapped all GroupChat features to the Lync UI https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402437497744-KH66G5E4XVLYDW5FJ0DK/MS_GroupChatWire.png Microsoft/Skype - Canvas UI wires showing all content states (Copy) Canvas UI wires showing all content states https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1403012237865-R1GO7MMLNNYC39ACYKXS/gcIntegrated.png Microsoft/Skype - Group Chat integrated (Copy) Group Chat integrated https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402437497471-7KYGGV8EM513CQANH3EI/MS_GroupChat.png Microsoft/Skype https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1403012517373-YQEIL9XUWDOZ2SOUUVV6/MS_chatroomAdmin.png Microsoft/Skype - Chat Room administration panel (Copy) Chat Room administration panel https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402444432659-XMRC98HM1466V4CE46WR/msft_mobile.png Microsoft/Skype https://deannaglaze.com/interactive daily 0.75 2024-06-23 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1392571004583-W7OIH3E1NCZ216ZCCL1Z/HomePage.png Interactive Design - Spreeha Responsive Design (Copy) Spreeha Responsive Design https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1392571011659-BECXE54IY6GY4XY4O1U0/About.png Interactive Design - Spreeha Responsive Design (Copy) Spreeha Responsive Design https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341425219130-2OCYYL97A53GDU21YB7T/susq_1.jpg Interactive Design - Susquehanna University design concept (Copy) Susquehanna University design concept Prospective students go to college websites to find programs and offerings of interest to them, but the first thing most students look for is a culture in which they can see themselves. My design solution was to bring that experiential search to the forefront and let the stories of current students speak. Here they can explore programs and activities through the stories of current students. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341425326886-Y4QESSCBSCNUMQGYP6VH/susq_2.jpg Interactive Design - Susquehanna University design concept (Copy) Susquehanna University design concept Susquepedia is a feature that allows students to further explore topics of interest. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341425327257-6PYKZHRIXI0LTKWIFRHC/susq_3.jpg Interactive Design - Susquehanna University design concept (Copy) Susquehanna University design concept https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341425220050-PKH15CJHYE2ZHUNEUZGC/susq_4.jpg Interactive Design - Susquehanna University design concept (Copy) Susquehanna University design concept https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341425462317-3V1IXW9OWN3WNOSPYFE6/override.png Interactive Design - Irving Oil - Override (Copy) Irving Oil - Override Art Director for Irving Oil micro-site to promote their Override gas campaign. My concept was to counter the pain of high summer gas prices with a sense of adventure and the tag line: "We are bringing back the road trip". https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341426290073-VKI74OPX9A10A12TG56A/psHP.jpg Interactive Design - Pawspot.com (Copy) Pawspot.com was art director, experience designer, and copywriter for this small startup. I worked with two engineers and the CEO to create a great community of pet lovers. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341426100112-PDGNQBF9Y3SI2XAMEN7T/livingon.png Interactive Design - LivingOn: Tennesseans Remembering the Holocaust (Copy) LivingOn: Tennesseans Remembering the Holocaust This was a companion site to a PBS documentary. In some ways this is my favorite project. The photography and stories are so powerful that my challenge was to stay out of the way. I did this by allowing the home page to directly introduce the audience to the individuals and quickly see their role before digging into their stories. I was responsible for design and development. LivingOn: Tennesseans Remembering the Holocaust https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341512447474-1VPUQPGAZV44PGY4L48Z/OMAM_hm.png Interactive Design - Old Mutual Capital (Copy) Old Mutual Capital Led design of Old Mutual Capital, a complex data-driven site. Worked closely with Dev in an agile process; provided a CSS style guide to improve and expedite implementation. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341534803662-52J5X2P2OJETTCV5XWSR/omam_advDash.jpeg Interactive Design - Old Mutual Advisor Dashboard (Copy) Old Mutual Advisor Dashboard Designed advisor portal for Old Mutual advisors to create on the fly bundles for their clients. https://deannaglaze.com/resources daily 0.75 2024-06-23 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1644005059254-W8F90LC5WH2PER90YUAU/ReportingVis-riskDistr.png Resources https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1644004792988-LHHNLAZIF9CWIDSWTQSO/ReportingVis-ClaimsCost.png Resources https://deannaglaze.com/blackboard daily 0.75 2024-06-23 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1480873043544-65LU818LI30FT2M2VFAZ/Bb_BaseMsgs_1_Page_2.png Blackboard LMS - Messaging System within LMS (Copy) Messaging System within LMS Teachers manage multiple courses and need an intuitive way to manage messaging with students between those courses. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1480873040341-5BZOUZURUZNGF5VDJ2ZA/Bb_BaseMsgs_1_Page_1.png Blackboard LMS - Messaging System within LMS (Copy) Messaging System within LMS https://deannaglaze.com/microsoft-1 daily 0.75 2024-06-23 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572658616291-4IS2ENXKBYPV9X2OHZLM/ms1.png Microsoft https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572658613423-5VCAYYSMZH4JO6UA4FBA/gcIntegrated.png Microsoft https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572658614814-EUEFTF2VMXBPN44ZBNR8/MS_GroupChatWire.png Microsoft https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572658614734-AAAYYWNAEZ6VD60O3V6A/MS_GroupChat.png Microsoft https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572658613259-4S4WE5T98EY13EMPW8W2/MS_chatroomAdmin+%281%29.png Microsoft https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572658616212-GO9OHGZZ1R7GTHYQVQ2N/msft_mobile.png Microsoft https://deannaglaze.com/amazon daily 0.75 2024-06-23 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341420596108-LDF7PJI1HOOLXJQM4GSU/am_persona.png Amazon: The Reading Experience - Meet Jill (Copy) Meet Jill Who are our Kindle customers and how can we help improve their reading experience? To answer this question we created five unique personas that represent a range of Amazon readers. Their needs varying from using kindle.amazon.com as a tool for work to wanting to share ideas with old and new friends with similar interests. From these personas we chose three core categories from which to approach design: Share, Learn, and Manage https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341420808946-YKESBO6SXS80SS04SRHT/am_wf_landing2.png Amazon: The Reading Experience - Learn. Manage. Share. (Copy) Learn. Manage. Share. Three core user goals that were carefully mapped throughout the kindle.amazon.com experience. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341420808947-NU3UPKYIFTT7LWW5KX01/am_wf_landing.png Amazon: The Reading Experience - kindle.amazon.com (Copy) kindle.amazon.com Wireframe to map out the dashboard experience. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341419548099-O9GO8AYRCG62LUAJWUCR/am_dashV1.png Amazon: The Reading Experience - kindle.amazon.com v1 (Copy) kindle.amazon.com v1 First design concept for the kindle reader dashboard. The Daily Refresh feature is very popular among our readers so the goal was to simplify while providing an engaging experience. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418859145-U3RI55R7QSB6QVDZRSDI/am_logged.png Amazon: The Reading Experience - kindle.amazon.com landing page (Copy) kindle.amazon.com landing page Signed in view of the landing page. The landing page provides an overview of what a user is reading, their social activity (followers, recommendations, etc.). https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418858143-HPKCLIMMLVHCTYA5DY4Q/am_dailyReview.png Amazon: The Reading Experience - Daily Review - Social (Copy) Daily Review - Social The kindle allows users to highlight and create notes around interesting paragraphs. We provided a way to view, manage, and share out those highlights and notes. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341419295618-VZY5U7QR1B8D3PIEP4ZI/am_detailPg.png Amazon: The Reading Experience - kindle.amazon.com (Copy) kindle.amazon.com Detail page provides a view of public highlights and notes for a particular book; also provides a view into who else is reading and talking about the book. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418860355-PGZLU07XM7AT9X15TUCI/am_unlogged.png Amazon: The Reading Experience - kindle.amazon.com landing page (Copy) kindle.amazon.com landing page The landing page that an unsigned in user first sees. Since we don't yet know our audience, we try to provide interesting content. People of Interest is a combination of most active users and well-known authors. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418860133-DEZA1ZHPVWZ7JUIZUBWF/am_profile_oth.png Amazon: The Reading Experience - kindle.amazon.com profile (Copy) kindle.amazon.com profile Users can see what others are reading and talking about on their profile page. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418859653-8Q2WTGQFFDELKPC6QP8E/am_profile_oth_follow.png Amazon: The Reading Experience - kindle.amazon.com profile (Copy) kindle.amazon.com profile The profile page provides a pivot that allows one to see and manage who a user is following and who is following them. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418859593-AKSYHY88UXBQRG1RK9BY/am_profile_lend.png Amazon: The Reading Experience - kindle.amazon.com profile (Copy) kindle.amazon.com profile I was very excited to introduce an interface for lending books. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418859054-SEXAP685E96RFTEVWDDG/am_highlightsNotes.png Amazon: The Reading Experience - kindle.amazon.com sharing page (Copy) kindle.amazon.com sharing page When a kindle reader tweets or shares a passage on Facebook, the link click-back brings a user here. This shows the full highlighted passage as well as other interesting highlights and shared notes from that particular user. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341418860682-FHHHTHU243W1SQRDTKMA/am_yourBooks.png Amazon: The Reading Experience - kindle.amazon.com - your books (Copy) kindle.amazon.com - your books This is the management page for all books. Here a user can choose which books to keep private (no other user can see that a particular book is being read), share their highlights and notes, and rate the book. https://deannaglaze.com/user-exp daily 0.75 2024-06-23 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402449209309-JX6W2KPGBBCGTCSXJKD5/VHM_wires.png User Experience - Wireframe for wellness dashboard (Copy) Wireframe for wellness dashboard https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402446612433-BEPBXV13L2OG25L4C6ZE/Clark_journey.png User Experience - Student / Alumni Journey Map (Copy) Student / Alumni Journey Map The strategy was two-fold: 1. how do we reach out to prospective students who would thrive with our unique curriculum? 2. How to we improve alumni engagement? I facilitated a journey map workshop with key stakeholders to define the student and alumni journey. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1392570945464-D96ISF6RNB6523YBDPOI/spreeha_SiteMap_v2.png User Experience - Spreeha Sitemap (Copy) Spreeha Sitemap When I create sitemaps I like to incorporate content hierarchy to get clients thinking about content strategy long before we get to design. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402448767398-PZDY48PCBFLJ0DHJTDXL/IM_sitemap.png User Experience - Knowledge Center sitemap/content map (Copy) Knowledge Center sitemap/content map This org chart was an exercise in helping key client stakeholders better define their content strategy. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402447652643-ZWAQV4JBU2DUZIA9OYS1/CoC_sitemap.png User Experience - City of Cambridge Site Map (Copy) City of Cambridge Site Map One of the biggest challenges as a UX Designer is helping key stakeholders understand the difference between a user-centric site structure and a business-centric site structure. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1402447557428-IF5T5QXY2QS6LO6XRDLB/cityReport.png User Experience - City of Cambridge Mobile application (Copy) City of Cambridge Mobile application Challenge was to create an intuitive native mobile app that would allow Cambridge residents to quickly report issues in their community. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1341423240966-8Y2YUIU9KSBO0DBP8MEN/cd_vod_sitemap.png User Experience - VODO - Video on Demand Application (Copy) VODO - Video on Demand Application Worked as design lead on a white label video project called, VODO for Arts Alliance Labs. This sitemap lays out the flow of the VODO application. Celluloid Dreams hired AALabs to design a web-based app that would allow customers who were unable to attend the Cannes Film Festival to pay to stream films the day they were being screened. I led the design effort and created the HTML. https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1480873628641-52CLN6IJ5AL6W6DI5XFD/Bb_BaseMsgs_1_Page_2.png User Experience - LMS In-App Messaging System (Copy) LMS In-App Messaging System https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1480873622940-BUIBJ40IFDH4DQU1JZBP/Bb_BaseMsgs_1_Page_1.png User Experience - LMS In-App Messaging System (Copy) LMS In-App Messaging System https://deannaglaze.com/amazon-audible daily 0.75 2024-06-23 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651229292-TF2PVWBMZY061ZFCTI1Y/FTV-kids.001.png Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651231384-VKJEECJH0YVUIZDTGF67/FTV-kids.002.png Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651236622-DGVV1UK8VSHVT4F1Y7EF/FTV-kids.003.png Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651236791-VV3BIN2GLENNYXPAQDLK/FTV-kids.004.png Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651246761-BHZDT0SP43BMA9KZIWYC/FTV-kids.005.png Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651244638-GCB8W01V2J65LGV60WEN/FTV-kids.006.png Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651248342-ATTDCZ0444X40SUYJTPS/FTV-kids.007.png Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651249525-D3QNAS6HR2RPJ59GI9MD/FTV-kids.008.png Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651255520-35UJ8LWYOIKXF2Q1X7QR/FTV-kids.009.png Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651263670-XD5XNTF9M5CBR7NWBLZO/FTV-kids.010.png Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651274789-PVU6P03W1OGJ4R4ZUTBA/FTV-kids.011.png Audible https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1572651279275-54U055CLUTPSZIXB8P2Z/FTV-kids.012.png Audible https://deannaglaze.com/handmade-1 daily 0.75 2024-06-23 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1573154249803-TSVLSPMRC7KF1PHFDNHK/HM-mobile1.png Handmade https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1573154450301-CFC4M4URPPSMAXYQ096Y/HM-mobile2.png Handmade https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1573154527714-0P5OV7CYTEX8W8GPG8JG/HM-desktop.png Handmade https://deannaglaze.com/work-fl-2 daily 0.75 2024-09-25 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643984294905-TKXK6T5YAF8RVRMEWD6E/glaze-2022.001.jpeg https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643999296106-W4TUPFOYA8BM4Q9P7SQO/Health+Continuum+-+PCDM+Blueprint+%281%29.jpg https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1643997245372-HNNXS82ISWVSTC677QEL/UC2%3A+Benefits.png https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/3f6676e1-2251-49eb-8ba1-f2aaef99bd75/VP-HB4H.png https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/7ae93710-db8e-4b51-ae8f-36c3a4732523/Messaging-storyboard.png https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1719152877841-9BFYISJLOIM1WTZ4WYR0/ptownBeach.jpg work-vp https://deannaglaze.com/gallery-1 daily 0.75 2024-11-25 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/290b3ef9-795c-4fe6-a26e-5581a7fc7391/Lotic-screens.jpg Gallery 1 Lotic.ai https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1727447259073-1025HETSLTHD2ABAPR9Z/loftScreen.png Gallery 1 Loft.Design https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1727448631434-43EB4RYWHZI8F81G1YDG/rs-screens.jpg Gallery 1 Redshift Bio https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1730164181406-L59OOQWKDDAF0DVN6TY4/HP.png Gallery 1 Virgin Pulse https://deannaglaze.com/work daily 0.75 2025-08-16 https://deannaglaze.com/work/lotic monthly 0.5 2025-08-16 https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/12b6952f-e6d4-40c3-be24-fd158c369c5b/MVP+Flow+-+Initial+Proposal.png https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/c7e5ac79-975d-4bb0-b3b5-e508b5776fa5/archetype-HO.png https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/6934addc-33f8-4566-8016-757eee9511e9/CustOutcomes.jpg https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/2ccb1f62-cc7a-499b-ad58-a4851196c62d/alpha-mvp.png https://images.squarespace-cdn.com/content/v1/4ff46bb2e4b0b15e996e819b/1727364549629-YCKL0XHJRK12TASJYFSR/Lotic-screens.jpg Work - 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